Emix Live Help Desk Services
The growing complexity of today’s corporate desktops - combined with an increasingly mobile and distributed workforce - has made it extremely challenging for today's IT departments to support their user base. This is where Emix Live Help Desk Services can help.
Powered by our desktop management platform, Emix Live Help Desk Services enable you to cost effectively outsource end-user support with a 365x24x7 help desk. Whether your workers are centrally located or remote, the Emix help desk optimizes end-user satisfaction and dramatically increases productivity.
- Improves service levels, customer satisfaction and productivity while reducing downtime thanks to expert, around-the-clock coverage
- Ensures predictable and transparent IT support costs as your organization grows and changes
- Enables key IT personnel to focus on strategic projects instead of help desk issues
- Comply with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions
You can choose from flexible packages that best fit your business. Each package comes with guaranteed service level agreements (SLAs) and live reporting via a service request management system. With Emix Solutions you are assured of a transparent and collaborative help desk business process while also receiving unparalleled levels of service.